8 Critical Questions to Ask Before Hiring a Flooring Installer

What exactly should you look for BEFORE you hire a flooring installer? Vetting a flooring company or contractor takes a little due diligence. Asking the right question can help you make an informed decision and boost your confidence that your floor is going to be installed correctly. Finding the right contractor or installation company is as critical as choosing the right floors. Here are eight questions you should have answers to before hiring anyone.

Question 1: Does your company sell and install flooring?

It’s always easier to work with one vendor that sells flooring and also does the installation. They can coordinate ordering materials, delivery, and installation. Working with one company that does it all helps diminish delays and gets your floors installed faster and with fewer hiccups. The added bonus of going through one vendor for both flooring and installation is you can usually obtain a better deal and save money in the process.

Flowers Flooring is a sales and installation provider that has hundreds of flooring options to select from in our over 4,000 SQFT showrooms located in Cornelius, NC and Winston-Salem. In addition, our estimators can bring samples into your home when measuring your floors for your free estimate. We also have an interactive and convenient room visualizer application that allows you to test drive different flooring in your home. Check out Roomvo.

Question 2: Do you provide FREE estimates?

Many companies, including big box stores, profit from providing estimates to potential customers. This means money comes out of your pocket before you even decide on the type of flooring you want in your home.

Flowers Flooring does not charge for estimates. We provide free, no-obligation estimates for the materials and the labor, so you know exactly how much your entire project will cost. Our estimate technician will do a detailed laser measure of your home or business to get you the most accurate estimate for flooring and materials. They can also advise you on the best type of flooring based on a few factors like foot traffic, pets, children, humidity, wet or dry area, budget, etc.

Question 3: Do they have a proper business liability policy in place?

Any legitimate flooring company will have a liability policy in place. Flowers Flooring carries both general liability and worker’s compensation policies, and we have never had a claim in our company history. Copies of our insurance policies are available to customers upon request.
Question 4: What kind of warranty do they offer?
Flooring is one of the biggest investments in home remodeling, so make sure you choose a contractor or business willing to guarantee their work. Flowers Flooring offer’s a warranty for a period of one year for the workmanship we supply. Plus, all the materials we supply are backed by the manufacturer’s warranty.
Question 5: Do they offer customer care for the life of your floor?
Any contractor can come in and install your floor, but are they qualified to maintain your floors beyond installation? Flowers Flooring offers the following methods of care for the life of your floors.

    • Hardwood Restoration
    • Sand Free Refinishing
    • Tile Grout Colorant
    • EnduroShield

Question 6: Do they acclimate the flooring?

Acclimating floors is an industry standard and best practice. Many flooring companies deliver and install flooring the same day which will void your manufacturer’s flooring warranty. Acclimation is a critical step in the process of installing floors. It lessens the chances of gapping and other problems down the road.

Flowers Flooring strictly adheres to manufacturer warranty guidelines and properly acclimates all flooring to the specifications for our region. Any flooring that must be acclimated is delivered to a customer’s home 48 to 72 hours before installation for acclimation purposes. Feel confident knowing that Flowers Flooring will not compromise the acclimation process to rush the installation.

Question 7: Do they provide cleaning products and cleaning care instructions?

This is not an essential question to ask but it is very helpful to know if the company or contractor you hire to install your flooring will also teach you how to best care for your floors. Many flooring manufacturers have specific ways they suggest caring for depending on whether you have tile, hardwood, laminate, or luxury vinyl. Flowers Flooring will provide you with a mop kit and care instructions at the end of your project that is specific to your floor. Care and maintenance guides are also available on our website.

Question 8: Do they offer financing?

A home renovation project can be costly if you are doing everything at once. If you are considering financing your flooring project, ask if the flooring company provides financing. Flowers Flooring provides zero percent interest financing through Synchrony Bank. Click here to learn more or to apply instantly.

About Flowers Flooring
Flowers Flooring is your family flooring specialist with two locations – Cornelius, NC, and Winston-Salem, NC. Both locations service a 100-mile radius from the showroom. Both locations specialize in flooring sales and installation, including carpet, laminate, hardwood, sand & finish, hardwood restoration, vinyl plank, vinyl tile, rubber flooring, tile floors, tile showers, tile backsplash, area rugs, interior painting, and more. To reach the Cornelius, NC location please call (704) 445-7750 and to reach our Winston-Salem location, please call (336) 660-0977. Please be sure to inquire about our current promotion and financing offers.