Very pleased. Flowers was highly professional from measurement => =>samples=>install=>final vacuum. Great support: Got a call from the project manager the day after the install to make sure all was well. The process: Rep comes to measure (fully digital) takes photos, gets samples, sends quote. After the samples were selected, the sales rep was able to reconfigure the design to reduce the carpet waste percentage by 45% using their neat digital estimation tool. Job: Flowers replaced carpet in the lower floor and the main staircase. Discounts too -- was a pleasant experience and great deal all around.
Great business! I appreciated the consistent communication at every step of the process, from scheduling an estimate, to material orders, to installation. The crew who installed our floors were friendly, professional, and hardworking. We would definitely recommend!
Our experience with Flowers Flooring has been great! We recently replaced carpet on our entire second floor, which included four bedrooms, hallway and stairs. Catie helped us in the show room and was easy to work with. Stephen came to our home to measure for our estimate. He was professional and knowledgeable. Will delivered our estimate which was very detailed and happily met our budget. Other estimates did not come close to detail and cost. Our carpet arrived sooner than expected, which was exciting since we were in the midst of other home projects that required flooring first. Our installer and helper were extremely hard working and did a wonderful job. We highly recommend Flowers Flooring!
Hired Flowers Flooring to fix a catastrophe of backsplash that was done by a different company. And Flowers Flooring exceeded my expectations! Juan Baez was our installer and he was AMAZING. He was skilled in his work, took his time and kept our kitchen clean throughout the job. Juan had no issues with us watching or asking questions. He is very knowledgeable. I highly recommend Flowers Flooring and will be using them again for all our home projects in the future.
Juan Baez was our bathroom flooring installer and he did a great job! Very professional and polite and cleaned up when done.Oscar Mendoza did the finishing painting and his work was great as well! Again very polite and professional.
Will and the sales team were very knowledgeable and helpful. The installation team were the very best. Renee and the actual installers did a great job. The entire house was carpeted in two days and their clean up was fantastic. I recommend them highly.
Flowers Flooring did an excellent job finishing up a LVP project I had started, but needed help finishing. Great customer experience from the start. Estimator came out to the house on a Tuesday, quoted me on the spot. Scheduler sent me docs via email to sign and accept work to be done, and put me on the calendar for that Thursday. The two gentleman handling the install arrived early that Thursday, were extremely professional, and knocked out the floor in about 4 hours. Cleaned up, organized leftover flooring, asked if I was happy with all the work and they were on their way. All around, great experience.
Great experience from start to finish. From the first time scheduling an estimate for the work required to the in home estimate and sizing every step was done quickly and professionally. All workers were easy to talk to and provided great support in finalizing the flooring choices and the overall billing process was easy to complete. The installers of the carpet and bathroom flooring were the most professional people I have ever dealt with. They were on time answered any questions we had and did all of the moving of furniture without any problems. Completed both jobs in a reasonable time and cleaned up the entire work areas as they completed each bedroom and bathroom. Did not leave one spec of dirt. Overall great experience.
Expansive Selection. Excellent staff. Salespeople very helpful. We floored the entire main floor of our home. The installation crew, headed by Juan, was efficient and extremely polite. They were all devoted to their craftsmanship and gave us a triple A job. They were quite particular about cleaning absolutely every part of their trash and scrap. They also vacuumed up everything every day that they were here. Renee was an expert on the logistics and communicationsOverall a well run business with 1st class product and personnel.
We recently purchased a house and I wanted to re-tile the laundry room. I had 4 contractors give me an estimate and I chose Flowers Flooring in the end. I can't tell you how happy that I am with the way the tile turned out. Juan was my tile installer and he did an amazing job. I am absolutely thrilled with everything and I would definitely recommend them.
What a blessing to work with this Fantastic Company!! Will was extremely helpful from start to finish. The total for the job was the same as the estimate Andrew provided. The entire staff and crew were absolutely refreshing to work with...Great Team, Great Product, and Great Work!
We had a hardwood install to replace our carpets in both the living area and stairs, and had existing hardwood and banisters sanded and stained to match. Andrea made the initial quote/purchasing process very easy, and we were very pleased with how responsive and helpful Renee was - especially with our trying to schedule install in advance. The crew that did the install/sanding/staining arrived on-time and did a beautiful job. On the first day, the crew found that an area that was planned to have new wood installed was not included in materials, which ended up being a significant extra cost. Flowers did discount these materials 30% to offset costs not included in the quote, which we appreciated. The only other complaint we have was lack of communication - there was some difficulty in coordinating efforts to supply the crew with a key to house for a few days that could have been avoided if there was a procedure for this on the first day. We also had to rent while we were out of the house and would have liked more frequent project updates. The two times I contacted Renee about this, she responded very promptly. After the install, we found that one of our interior doors wouldn’t close over a transition piece from the wood to vinyl. Renee scheduled the crew to come out quickly to take care of this quickly - again, showing up right on time. Overall, we were quite happy with our experience and will be calling Flowers for another flooring project in the future.
Great job replacing my old tile and carpet floors with luxury vinyl plank in our whole condo Shawn was great from minute I met her on the phone . We had to coordinate everything long distance and she made it seamless! Flowers reputation preceded itself but their quote was extremely competitive also!Jose and the guys were professional and prompt every day !
I searched for a month to find the best price on flooring for my entire downstairs, and found that Flowers Flooring had the best prices and great customer service! My floors were complete last week and I love their work!! Would highly recommend!
Absolutely an immaculate job done replacing the carpet in our entire home. The crew was hard working and fast! Not one speck of anything left behind and they vacuumed continuously as they worked. Not a scratch on any furniture. We are very happy and love our new carpet! Thank you so much!!
Flowers Flooring tore out over 2,000 SQFT of flooring on my main level and replaced with a 5 inch engineered hardwood. The floors are absolutely beautiful and the process was as smooth as can be. Will certainly call again when I'm ready to knock out my showers with tile.
Shawn and Will at Flowers are nothing short of amazing!! Before I found Flowers I unfortunately dealt with two other flooring stores in the area who wasted my time, but after meeting Shawn I knew that Flowers was above all the others!! Shawn was a tremendous help when picking out the correct carpet for my home and made sure to answer all of my questions while offering great suggestions.. You will not find anyone better to help with your flooring than Shawn! The team that came to measure was also great, informative and made sure that I understood the entire process.The install team did an amazing job and was sure to clean up like it was their home!! You do not see that often, so I was very impressed with this team of guys!! Again, a big thank you to Shawn, Will, and both the measure and install teams!! You will always have my business and highest recommendations! John K.
Andrea went above and beyond to help me feel comfortable with the flooring I was selecting for inside my condo. She brought many samples to my place so I could evaluate the flooring in my condo. For my outside tile she called around to vendors to find a tile that meet my picky requirements. Juan, main installer of my indoor vinyl plank, did a phenomenal job. He is very professional and the flooring looks amazing.
Flowers Flooring and crew did a great job on our hardwood flooring project. Estimator was very good at educating us on what would work best in our home with large breed dogs and kids! Installation was completed in under the estimated time frame. New floors completely transformed the look and feel of our home. Very pleased!
Flowers Flooring staff was a tremendous help and I'm grateful for a vendor that cares about their customers. Shawn, the front salesperson took time with me to pick out the flooring I needed for all three levels of my home. I told her my style and she knew exactly what to show me at the showroom. She knew so much about the product! I had a lot of levels to cover so I spent hours just making sure the estimates were right and I had what I needed. It was stressful because I live in another state so making sure the job was done right was vital. Jose and his guys came in and did an amazing job with old floors that needed much work. William the manager called almost every day to make sure we were okay with the work. Shawn checked in as well to make sure we were happy and if I needed anything. I am very big on customer service and the quality of the work that a business should provide to customers and from Karen the account manager to Shawn in sales made my an experience worth it. Thank you Flower Flowering for the hard work. Even my neighbors wanted an estimate from Flowers! I would recommend them to anyone.
All I have to say is WOW! I worked with a few different people and they were all knowledgable, kind and helpful. My main contact was Shawn and everything from picking out the flooring samples, to measuring my floors to installation was perfection. They are 100% transparent in everything they do and their combination is amazing. Shawn even gave me her cell number. I can't say enough amazing things about Flowers Flooring. This is our first time putting in new floors. I got their information from our neighborhood website and didn't even look at another company once I spoke with them. Seriously, friends, don't look any further. These people will have you taken care from start to finish. The installers were incredibly kind, they were efficient and the finished project was amazing. Thank you so much for all your hard work! We really really appreciate you and everything you did for our home.
Would give a five star rating except following our initial order we heard nothing for over three weeks and then only after I emailed to ask about the order. Then after about another week we were told the flooring we had ordered wouldn't be available for several months. Once we returned to the store and worked with a different sales person, everything went great. The new sales person checked to make sure the second floor we chose was available while we were in the store (would love to know why that wasn't done the first time) and it came in within a week. Delivery and installation was scheduled for about two weeks later and went smoothly. The installer did and excellent job and was very thorough and expert. No explanation was ever provided for why we were treated so poorly by the original sales person.
We just had our floors installed by Flowers Flooring. They are absolutely beautiful! The process from start to finish was painless. Katie was amazing, she helped me with the process of getting the floor I wanted. Juan and his guys installed. They were very professional, prompt, courteous and did a great job! I would recommend this company over and over.
I'm in LOVE with our whole house new carpets!!! Amazing quality of work and detail! When I first contacted Flowers, they were very friendly and helpful. The gentleman who came to our house was pleasant and knew his stuff. He measured everything and gave me a bunch of options. Placing an order was easy, we just had to wait for the material to come before making our installation appointment. The manufacturer, Mohawk, actually took longer than expected. Flowers kept me updated the entire time. Once the carpets arrived to Flowers, we finally scheduled. The installation team was amazing, attentive and did amazing work. They moved all my furniture carefully and replaced it back as it was before. Reeeeaaaallllly nice guys!!! I highly recommend this company and will definitely use them again on all future flooring projects!
Great experience with Flowers Flooring. Very friendly staff and easy to work with. Scheduling was a snap and the carpet installers showed up exactly at the time they said they would. Professional and courteous workers. Carpet selection is great. Quality also great. Will definitely use Flowers Flooring again.
We had an extremely tight deadline to get our hardwood floors installed prior to moving into our new home. Flowers and crew made it happen. They had a big selection of product to select from and our installation was seamless. Communication was constant which really put us at ease during a hectic time (moving). The crew even cleaned our hardwoods when they were finished installing them. It was so great to move into our new home with beautiful new floors. Thanks Flowers Flooring and crew. We'll be back in a few weeks when we're ready to replace the boys bedroom carpet.
Love the selection and the installation was superb! Was referred to Flowers from Next Door and could not be happier with the experience. Referred a co-worker who had Flowers do her floor!Update: Lived with the floor for 2 months now and I still love it!
I used flowers on our home renovation and couldn’t be more satisfied, Will Moore stayed in touch throughout the project, the scheduling girls were awesome even up to the lady collecting the money. I would highly recommend this company for flooring an installation, I almost forgot the installation crew, AWESOME!Shawn Devinney Cornelius NC
Flowers Flooring did an AMAZING job with our floors and house repairs ( drywall, paint and trim) Wonderful experience from start to finish. All the process went very smooth. The install team was outstanding. Very professional, detailed and helpful. High quality products, professional installation services and great customer service. What more could you ask for? Highly recommended!